if something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
All of our folks are interviewed and pass a nationwide detailed background check. About 10% or less of the people that apply end up cleaning on behalf of
Clementine Shine.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
You can submit a password change request on the customer login page at #
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at #
We price based on the size of the home, considering the number of bedrooms and bathrooms. Select the number and the price is shown instantly on the website. There are also add-ons available before checkout like whether your home has pets, or if you’d like the inside of your oven, fridge, cabinets or windows cleaned, and more.
We provide services for the Boston metro area. Please contact us if you’re unsure if your location is included.
Sure thing. There’s a section for notes when you make your booking. Once you’ve made your booking, you can also simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
When you book service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link #
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.
If you are a first-time client, or if your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the extra time and additional equipment and supplies to achieve the high-quality results they are known for. Once a Deep Clean has been performed, our Standard Clean will be the perfect choice for recurring services!
If you have specific areas that you would like your cleaner to concentrate on during your Deep Clean service, just let us know and we’ll make sure to add those areas to the service order.
While your cleaning professionals do their absolute best every service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!
Inside Refrigerator
Wipe down & disinfect. Does not include freezer unless requested. Please empty refrigerator prior to service.
Inside Oven
Clean & De-Grease inside oven.
Inside Cabinets
Clean interior cabinets and drawers in kitchen, bathroom and living spaces. Please empty cabinets and drawers prior to service.
Inside Windows
Clean inside of reachable windows.
Blinds
Dust and wipe down blinds. Select number of windows. We do not thoroughly clean plastic or metal mini blinds due to danger of breaking.
Spot-Clean Walls
Wipe down/Spot-clean walls within arm’s reach using soap and water. Because the integrity of paint is sometimes an issue, our cleaners err on the side of caution when applying cleaning products to the walls. They will do our best to remove basic stains, but sometimes a spot just needs a quick paint touch-up.
Light Organizing
Organizing closets, cabinets and drawers, clothes and linens, de-cluttering, and light unpacking. Please let your cleaners know what you need help organizing with the allotted time.
Pet Hair Removal
Pets are awesome, but messy! This extra provides additional time to remove pet hair from floors and carpets. Does not apply to upholstery.
Load of Laundry
Wash, Dry, and Fold. Please communicate specific garment needs on the day of your service.
Balcony Sweep
Clear balcony floor of dirt and standard debris.
Garage Sweep
Clear garage floor of dirt and standard debris.
Our top to bottom, most thorough clean!
If you are a homeowner, landlord, property manager, tenant, buyer, or seller in need of a professional cleaning service, our Move In/Move Out option will provide you with a thorough cleaning that will prepare the home for you or the new family! (Please ensure that the home is empty prior to our service. We will need electricity and water.)
Living Areas & Bedrooms
Bathrooms
Kitchen
Garage & Patio
All Rooms
If your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the time they need to achieve the high-quality results that they are known for. Once we have performed a Deep Clean, our Standard Clean will be the perfect choice for recurring services!
Living Areas & Bedrooms
Bathrooms
Kitchen
Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.
Living Areas & Bedrooms
Bathrooms
Kitchen